Cancellation Policy

We understand that circumstances can change and that you may need to discontinue a NeuroFiT Connections program before it is completed. This Program Cancellation Policy explains how to cancel a program, how the final amount due is calculated, and how any remaining balance or refund will be handled. A program may be canceled at any time by submitting a written cancellation request by email to info@neurofitconnections.com or by delivering a written cancellation request in person to NeuroFiT Connections. Cancellation is effective when NeuroFiT Connections receives the cancellation request.

Upon cancellation, the Responsible Party is financially responsible for all sessions used through the effective date of cancellation.

What Counts as a Used Session?

A used session includes:

• A session attended by the Recipient; and

• A late cancellation or no-show that is counted as a used session under our Attendance and Session Cancellation Policy.

A late cancellation is a cancellation made within 24 hours of the scheduled session time. Each program includes up to three late cancellations that will not be counted as used sessions. After those three late cancellations have been used, each additional late cancellation will be counted as a used session.

A no-show is considered a late cancellation and is subject to the same policy.

Calculation of Amount Due

The amount due for sessions upon cancellation will be recalculated based on the number of sessions used and the applicable per-session rate.

Any session discount percentage(s) applied when the program was purchased will continue to apply to the sessions used. If more than one session discount was applied, the discount percentages will be added together and the combined percentage will be applied to the total cost of the sessions used.

If the Responsible Party received a Single Payment Discount for paying the program balance in full, that discount will also remain applicable at the same percentage rate when calculating the amount due for sessions used.

For example, if a program received two 10% session discounts, the combined 20% discount will continue to apply when the cost of the sessions used is recalculated.

Programs Paid in Full

If the program was paid in full, NeuroFiT Connections will calculate the amount due for all sessions used through the effective date of cancellation, including applicable discounts.

The amount previously paid will then be compared with the recalculated amount due. Any amount paid in excess of the final amount due will be refunded to the Responsible Party.

Programs Paid Through Monthly Payments

If the program is being paid through monthly payments, NeuroFiT Connections will calculate the amount due for all sessions used through the effective date of cancellation, including applicable discounts.

The remaining payment obligation will then be adjusted to reflect the recalculated amount due. This may result in:

• A reduction in the number of remaining payments;

• An adjustment to the amount of the final payment; or

• No additional payments being required.

If the amount already paid exceeds the recalculated amount due, the excess will be refunded to the Responsible Party.

Any financing charges or interest applicable through the effective date of cancellation will be included in the final account reconciliation. Future financing charges or interest attributable to amounts no longer owed following cancellation will not be charged.

Payments Scheduled Within Seven Days of Cancellation

Although cancellation is effective when the written cancellation request is received, a payment scheduled to process within seven days of the cancellation request may already be in processing and may not be able to be modified or stopped.

If a scheduled payment is processed after a cancellation request has been received, the payment will be credited to the Responsible Party’s account and included in the final account reconciliation. If the payment results in an overpayment, the excess amount will be refunded.

Non-Session Goods and Services

The final account reconciliation will also include the cost of any goods, equipment, supplements, software, assessments, or other non-session items that have already been provided, delivered, activated, or otherwise used by or for the Recipient. Amounts paid for these items are non-refundable once provided, delivered, activated, or used, except as otherwise required by law.

Amounts paid for non-session goods or services that have not been provided, delivered, activated, or otherwise used as of the effective date of cancellation will be included in the final account reconciliation and, if applicable, refunded or credited against any remaining balance due.

Final Account Reconciliation

Following cancellation, NeuroFiT Connections will determine:

• The number of sessions used;

• The applicable per-session rate;

• The applicable session discount percentage(s);

• Any applicable Single Payment Discount;

• Any non-session goods or services that must be included;

• Any applicable financing charges or interest through the effective date of cancellation;

• The total amount due; and

• The total amount paid.

If there is a remaining balance after the final account reconciliation, the Responsible Party will be responsible for that balance. If the amount paid exceeds the final amount due, NeuroFiT Connections will refund the difference to the Responsible Party.