Please read this Privacy Policy carefully to understand our policies and practices regarding your information and the information of your child that you provide to us as their parent or legal guardian when you: (a) use our websites (the “Websites”), (b) enroll your child in NeuroFiT Connections Program (the “Program”), or (c) when you interact with us via email or phone, opt for financing program offered by NeuroFiT Connections’s third-party financial partner (with financing program, ” Services”).
NeuroFiT Connections (“NeuroFiT”, “us,” “our,” or “we”) respects your privacy and the privacy of your children. This privacy policy (the “Privacy Policy” or “Policy”) describes the types of information we collect, how we use this information, and the choices that you can make about how we collect and use your information.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and the information of your child that you provide to us as their parent or legal guardian.
This Policy is part of the agreement that you may have entered with us, such as Services Agreement (the, “Agreement”). Any term not defined herein will have the same meaning as ascribed to it the Agreement. From time to time, we reserve the right to modify or amend the terms of our Policy. You will be notified of such changes by notifications on our Website, by e-mail notification informing you of such changes, or by any other reasonable means as required by applicable law. You should check this Policy frequently for any changes. Your continued use of our Website, Program and/or our Services following the posting of changes to this Policy will mean that you accept those changes.
We collect Personal Information (defined below) and information that is not Personal Information (“Non-Personal Information”). “Personal Information” means the information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a person or a household. We may combine Non-Personal Information with Personal Information, and in those circumstances, we will treat the combined information as Personal Information. The following describes the information we collect from you about you and (if applicable) your child, whose information you are authorized to provide as a parent or legal guardian (the “Child”) in relation to the “Patient”, and how we obtain it:
NeuroFiT Connections also collects information about the Program and Services you and your Child uses and how you and your Child use them. When you visit our Website, we automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our Website, geolocation information, and the address of any referring website. This information is used to operate, maintain, and manage our online services in order to improve our website.
External Call Centers: We may obtain Information from external call centers that we have engaged to provide services to us.
NeuroFiT Connections Centers may use your Information in the following ways:
NeuroFiT Connections may use your information to aid enrollment or registration, prepare and administer a personalized plan for your child, facilitate any events, services or resources offered, and to process your payment. We also use your information to improve your experience while visiting our Website, and accessing our Programs and Services.
With your permission and applicable releases, NeuroFiT Connections may use information relating to your family’s experience with the NeuroFiT Connections Program. This information may be used in connection with outreach to other families interested in the NeuroFiT Connections community, such as the testimonials featured in the “Our Stories” section of our website. We will ask your permission before using your information for this marketing or outreach purpose and you may choose to opt-out of this use of your information at any time. To opt-out, please see Section 6 below titled Access and Control of Your Personal Information.
NeuroFiT Connections uses your Information to send you invoices and other transaction related information.
NeuroFiT Connections uses your Information to respond to you via email, phone call, text, social media platforms (including chat message), Google applications, and other forms of communication when you contact us and to keep you informed regarding Child’s personalized plan and progress. We also use your information to communicate with you via email, phone call, text, social media platforms (including chat message), Google applications, and other forms of communication about our products, services, resources, and marketing that we believe may interest you.
NeuroFiT Connections is committed to providing you with the choice not to receive marketing information. To opt-out, please see Section 6 below titled Access and Control of Your Personal Information.
NeuroFiT Connections may use de-identified or anonymized Information for scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws.
The Personal Information you have provided may be shared with a franchisee in connection with registration, enrollment, administration of a personalized plan, or in connection with events, Programs, or Services.
If it is necessary, NeuroFiT Connections may share your Personal Information with third parties to perform services on our behalf such as, providing technical services, communicating with you, sending emails, processing your credit card, providing Programs or Services, or sending marketing emails. These third parties may only use the personal information that is necessary to perform the function required and may not use it for any other purpose.
We may access, preserve, use, or disclose your Information if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.
We may access, preserve, use, or disclose your Information in order to protect the rights of the business, its property, its employees and others, or to enforce NeuroFiT Connections’s billing or contracts.
In the unlikely event that NeuroFiT Connections is involved in a merger, acquisition, sale or other change in ownership, our customers’ information may be among the transferred business assets.
NeuroFiT Connections may share de-identified or anonymized Information with third-party researchers for scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws.
NeuroFiT Connections is committed to protecting children’s privacy and safety on the Internet. We never intentionally collect or maintain any Personal Information about anyone under the age of 13, other than as needed to enroll your child, and to obtain appropriate information to plan and assess your Child’s progress in the program We will obtain verifiable parental consent before knowingly collecting personal Information from anyone under the age of 13.
If you no longer wish to receive notifications about our Programs or Services, you may click the unsubscribe button, which is in the footer of our emails. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. You will not be able to log out of “transactional” emails.
NeuroFiT Connections, also known as NeuroFiT, can start text message conversations, send text follow ups and appointment reminders, and coordinate with enrolled families via SMS text messaging when a user opts into our consent language. When you sign up for our Programs or Services you also agree to receive SMS messages. You may opt out of receiving SMS messages by following the directions sent to you or by replying STOP to cancel. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. By opting not to receive SMS messages, your enjoyment of the Program or Services may be impacted.
Text HELP to 510-817-2786 for getting help with a valid help phone number. You may also Text HELP with the center location for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for any delays or undelivered messages. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes; all the aforementioned categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can review and edit your personal information at any time by logging in to your account or by contacting us at info@neurofitconnections.com.
Do Not Track is a privacy preference that can be set in a web browser. At this time we do not respond to Do Not Track browser settings or signals.
NeuroFiT Connections does not disclose or sell personally identifiable information to third parties for direct marketing purposes. Should this practice change, we will update our Policy and provide you with appropriate notice.
NeuroFiT Connections cares about the security of your Personal Information. The Information you submit is encrypted and stored with reputable third parties (vendors include but are not limited to Amazon Web Services, Google and Salesforce) to reduce the risk of unauthorized access. While no transmission over the Internet or method of electronic data storage is 100% secure, we take reasonable precautions to prevent unauthorized access, use, or disclosure of your information. Our vendors also use appropriate administrative, technical, organizational, and physical security measures to protect our users’ and visitors’ information and data against accidental or unlawful destruction, loss, and alteration, and against unauthorized disclosure and access. They use standard industry practices to protect visitor and user information, including firewalls, SSL encryption, limiting storage of financial information to a PCI compliant third party provider, system redundancies, and co-location at a 24/7 secured, controlled environment.
From time to time it may become necessary to update or change our Privacy Policy. NeuroFiT Connections encourages you to periodically check here for the most current version of our Privacy Policy. If significant changes are made, NeuroFiT Connections will provide you with appropriate notice, which may include email notification.
For questions about our privacy policy, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct or delete any Personal Information, please contact info@neurofitconnections.com.
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